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AI Customer Scheduling

Customer scheduling seems simple, but it’s more complicated than you may think.

If a customer wants to schedule a visit, the easiest thing to do is to offer a flat visit fee and let them choose whatever works best for them. The problem with that approach, though, is that it doesn’t account for the locations of your customers.

Imagine that a customer wants to schedule a visit on a day when none of your drivers will be in their area. To satisfy that request, one of your drivers will need to go out of their way and tack on a bunch of extra miles to their route.

That would be expensive. In addition to paying for more gas, putting more miles on your vehicles increases your long-term maintenance expenses. Also, that extra distance will make it a challenge for your driver to stay on schedule. They might disappoint the customer by arriving late, or they might drive recklessly in order to arrive on time, which would put them at greater risk of getting into an accident.

Route4Me’s AI customer scheduling feature will help you avoid these expenses. It predicts the cost of different visit scenarios and shows you how to schedule your visits for maximum efficiency. It also shows you how much of a discount you should offer the customer to convince them to schedule their visit for the date and time that’s most convenient for you.

These calculations would be difficult to make by yourself. If you set the discount too low, it won’t be compelling. But if you set the discount too high, you might erase your profit from the visit.

Route4Me does the math for you, so you’ll know exactly what you need to do to change the customer’s mind. You could even abandon flat visit fees altogether and start using a dynamic pricing model to make sure every visit benefits your business as much as possible.

That way, you’ll be able to reduce your visit expenses, and your customers benefit from discounts and more accurate ETAs. Everyone wins.