Route4Me Success Plan Types
| V4
( Included in All Subscription Plans ) |
V6 | V8 | V12 | Twin-Turbo V12 | |
|---|---|---|---|---|---|
| Minimum Monthly Support Fee | $0 | $500 | $2,500 | $5,000 | $28,000 |
| Monthly Support Fee | $0 | The greater of 10% of monthly product usage fees or the minimum monthly support fee | |||
| Email Support | |||||
| Live Chat Support | 24x7 | 24x7 | 24x7 | 24x7 | 24x7 |
| Guaranteed Response Times | |||||
| Business Critical | 2 business hours | 1 hour (24x7) | 1 hour (24x7) | 30 minutes (24x7) | |
| Degraded Service | 4 business hours | 2 business hours | 2 business hours | 1 business hour | |
| General Issue | 6 business hours | 3 business hours | 3 business hours | 2 business hours | |
| 9-5/Mon-Fri Phone Support | |||||
| 24x7 Phone Support | |||||
| Dedicated Account Manager | |||||
| Dedicated Routing Expert | |||||
| Quarterly Account Review | |||||
| Weekly Account Review | |||||
| Expert at Your Location | |||||