Enjoy Route4Me's
Perfect 10 Support
Every Route4Me Subscription Comes With
24/7 Email Support
24/7 Chat Support
24/7 Phone Support
Comprehensive Help Manuals & Tutorials
Every paid Route4Me subscription comes with our unique Perfect 10 experience
Yes, we’ll almost always say Yes!
We’ll almost always be available to help you 24/7/365
We’ll always follow up promptly and consistently
We’ll always be here to help answer honestly your most challenging questions with total honesty, even if the answer means losing your business
We’ll always use every resource available to us and our professional network to help you
We’ll always go out of our way to build a solution that exceeds your expectations
We’ll always be transparent about fees so you have plenty of time to make an informed decision
We’ll always respect your boundaries, privacy, and security
We’ll always strive to match your unique style and preferences
We’ll always hear you loud and clear when you say No
Route4Me Success Plan Types
Premium support Subscription Plans
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24/7 Email Support
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24/7 Chat Support
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24/7 Phone Support
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Guaranteed Response Times
- Business Critical: 1 hour (24/7)
- Degraded Service: 2 business hours
- General Issue: 3 business hours
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All in V8, plus:
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Dedicated Account Manager
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Dedicated Routing Expert
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Quarterly Account Review
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Guaranteed Response Times
- Business Critical: 1 hour (24/7)
- Degraded Service: 2 business hours
- General Issue: 3 business hours
V12
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All in V12, plus:
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Weekly Account Review
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Exclusively Dedicated Routing Expert
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Guaranteed Response Times
- Business Critical: 30 minutes (24/7)
- Degraded Service: 1 business hour
- General Issue: 2 business hours
What Our Customers
are saying
The customer service is 20 out of 10. Close to the best in any business.
Tim B.They provided a great level of service and support to my team going the extra mile to enhance the application to cater to our needs.
Robert C.Customer Support is helpful and the live chat is always available. The new customer onboarding session was a great help!
Frank W.Customer service is incredible, web support get back to you in seconds and ALWAYS finds a solution. Very impressed.
Doug R.The customer support live chat was rock solid! walked me through the whole process.
Brian F.Support and training is great. It is easy to use, works fast and increases efficiency. This cut my routing time in half, literally.
Michael B.