Earn Customer Loyalty
Last Mile Customer Experience
Stay one step ahead of customer needs with consistent, timely communications that build trust in your brand.
Route4Me Platform Overview
The Route4Me last mile transportation platform with enterprise-grade route optimization technology helps you master complexity at scale, so you can focus on growing your business and satisfying your customers. Learn how our patented, proven routing engine and powerful workflow automation ensure accurate, efficient last mile execution.
Exceed Customer Expectations
Set customer expectations up front, so you consistently meet or beat them in the end. Send email and text notifications to keep customers informed from the time a stop is scheduled until it is completed. Customize your messages with critical order information and instructions customers need to know.
Prevent Problems and Complaints
Contact customers before they contact you to improve service and reduce support costs. Eliminate worries by proactively notifying customers with order status, changes, and instructions. Empower your CX team with convenient access to customer experience ratings.
Created a Branded Customer Journey
Route4Me helps you look your best for your customers. Provide a completely branded last mile experience for a fully integrated online customer journey. Tailor notifications to fit your brand with custom templates and data.
Earn Five-Star Reviews
With Last Mile Service Excellence
The Definitive Guide To Last Mile Route Optimization
Discover how last mile route optimization improves revenue and retention by enabling a tightly managed customer experience that ensures on-time service, time window compliance, and real-time notifications. Read The Definitive Guide To Last Mile Route Optimization to discover how smart workforce guidance and automation balances customer requirements with other business constraints, so you can set and exceed customer expectations.
Get Honest Customer Feedback with Driver Ratings
Measure customer satisfaction to create a culture of service and continuously improve driver performance. Route4Me let’s you collect satisfaction ratings and detailed feedback on every stop by text, email, or phone.
Explore Our Advanced Customer Experience Capabilities
Time Windows
Visit customers at the time they prefer
Scheduled Notifications
Tell customers when you are coming
Driver Ratings
Get feedback on driver performance
Online Order Tracking
Provide easy self-service delivery tracking
You Are Next Notifications
Notify customers when they are next
Completed Notifications
Provide confirmation of completed stops