Route4Me Privacy Policy

Last modified: June 2024

Introduction

Route4Me, Inc. ("Route4Me" or "We" or "Our") respect your privacy and are committed to protecting it through our compliance with this policy. This Privacy Policy is part of and subject to our Terms of Use Agreement ("Agreement"), and any terms used below which are capitalized but not defined will have the same meaning as set forth in the Agreement.

This policy describes the types of information we may collect from you or that you may provide when you visit the website (our "Website") or access or use the Route4Me platform and accompanying software, services, applications (including its mobile app) and solutions, including all related documentation, (collectively, the "Solution"), and our practices for collecting, using, maintaining, protecting, and disclosing that information. For purposes of this Privacy Policy, references to "you" or "your" means any customer, partner, Authorized User or end user who uses, accesses or interacts with the Website or the Solution. For the avoidance of doubt, as between a Customer and its designated Authorized User’s, Customer is solely responsible for ensuring that each Authorized User is aware of this Privacy Policy and its and their compliance herewith.

This Privacy Policy applies to information we collect:

• On or via the Website.
• On or via the mobile application part of the Solution.
• In email, text, and other electronic messages between you and the Website or Solution.
• Through your registration, access to or use of the Solution.
• Through mobile and desktop applications or programs (including third party applications and programs) you use or download for purposes of accessing or using the Solution, which provide dedicated non-browser-based interaction between you and the Solution.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by Route4Me or any third party, except as described herein; or
• Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Website.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website or the Solution. By accessing or using the Website, registering with Route4Me or accessing or using the Solution, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Website, registering with Route4Me or using or accessing the Solution after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 18

Our Website and Solution are not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on the Website or the Solution. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on the Website or through the Solution or any of its features, or register with Route4Me, make any purchases with Route4Me, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at [email protected].

California residents under 18 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your State Privacy Rights below for more information.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website and the Solution, including information:

• By which you may be personally identified, such as name, postal and physical address, email address, telephone number, coarse and precise geo-location, or Solution usage patterns, any other identifier by which you may be contacted online or offline ("personal information");
• That is about you but individually does not identify you, such as your browser or device type, default language locale settings, screen resolution, state and country of usage;
• About your internet protocol (IP) address, internet connection, device, the equipment you use to access our Website, the Solution, or any associated applications and usage details; and
• Regarding your use of Solution which is used for the improvement and provision of the Solution, such as accelerometer data or information generated from the vehicle.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the site or application supporting the Solution. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
• From third parties, for example, our business partners, sub-contractors, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, data brokers, or aggregators.

Information You Provide to Us

The information we collect on or through our Website or the Solution may include:

• Information that you provide when registering for the Solution. This includes information provided at the time of registering to use the Solution, posting material, or requesting further services or features. We may also ask you for information when you report a problem with our Website or Solution.
• Information you or your users input to the Solution for purposes of accessing and using the Solution, for example, address, name, phone number and locations.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Details of transactions you carry out through our Website and the Solution of the fulfillment of your requests and orders. You may be required to provide financial information before placing an order.
• Your search queries, browsing history, product, and feature usage history on the Website and Solution.
• Files or data that you transmit to the Website or Solution.

You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Solution, or transmitted to other users of the Solution or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website or Solution with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website and Solution and its various applications, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website or use of our Solutions, including traffic data, location data, access logs, audit logs, and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system, device type, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Click here https://optout.networkadvertising.org for information on how you can opt out of behavioral tracking on the Website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking.

The information we collect automatically includes personal information. It helps us to improve our Website and Solution and to deliver a better and more personalized service, including by enabling us to:

• Estimate our users size and usage patterns.
• Store information about preferences, allowing us to customize our Website according to interests and needs.
• Speed up your searches.
• Enhance AI capabilities.
• Recognize you when you return to our Website.
• Detect fraud and abuse of the Website and our Solutions.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website or Solution. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
• Web Beacons. Pages of our Website, our emails or parts of the Solution, or any other communications with the Company may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Route4Me, for example, to identify and count users who have visited those pages or opened an email or accessed the Solution and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or that which you provide to us.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website or the Solution. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see https://optout.networkadvertising.org.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To provide you with notices about your account and subscription, including information about fees due, expiration and renewal notices.
• To perform our services and carry out our obligations, including provision and delivery of the Solution, enhancement and improvement of the Solution including development of new features and applications, and ongoing troubleshooting, support and maintenance of the Solution.
• To enforce our rights arising from any contracts entered into between you and us, including for support, billing and collection.
• To notify you about changes to our Website or the Solution or any products or services we offer or provide through it.
• To allow you to participate in interactive features on our Website or Solution.
• For any other purpose with your consent.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates. Sharing with subsidiaries and affiliates is only for purposes of Route4Me business and not for marketing or advertising.
• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Route4Me’s assets or voting securities, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Route4Me’s users (partners, customers and vendors) is among the assets transferred.
• To fulfill the purpose for which you provide it.
• As part of a feature or module that you enable inside our Website or Solutions.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Route4Me’s users, customers, or others.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. When using our Website or components of the Solution. You can set your browser or device to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
• Promotional Offers from Route4Me. If you do not wish to have your email address or contact information used by Route4Me to promote our own or third parties' products or services, you can opt-out by clicking on the unsubscribe hyperlink on bottom of email communications that we send to you. This opt out does not apply to information provided to Route4Me as a result of a product purchase, warranty registration, system notifications, platform notifications (such as password reset or reminder requests), product service experience or other transactions.

We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website located at: https://optout.networkadvertising.org.

Residents of certain states, such as California, Nevada, Colorado, Connecticut, Virginia, and Utah may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.

Consent to Personal Data Transfer

We are based in the United States of America. We may process, store, and transfer the personal data we collect, in and to a country outside your own, with different privacy laws that may or may not be as comprehensive as your own.

By submitting your personal data or engaging with our Website or Solution, you consent to this transfer, storing, or processing.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Solution and visiting your account.

You may also send us an email at [email protected] to request access to, correct or delete certain types of personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would result in operational issues with the Website or Solutions or violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Solution, copies of your User Contributions may remain viewable in cached and archived pages, archived database copies, or might have been copied or stored by other users.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. To learn more about California residents' privacy rights, visit https://cppa.ca.gov/regulations/pdf/cppa_act.pdf.

Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:

• Confirm whether we process their personal information.
• Access and delete certain personal information.
• Data portability.
• Opt-out of personal data processing for targeted advertising and sales.

Colorado, Connecticut, and Virginia also provide their state residents with rights to:

• Correct inaccuracies in their personal information, taking into account the information's nature processing purpose.
• Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights please e-mail us at [email protected]. To appeal a decision regarding a consumer rights request [email protected].

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All personal or confidential information you provide to us is stored on our secure servers behind firewalls. Any payment transactions that are directly collected by Route4Mewill be encrypted using modern ciphers. If payments of Fees are made through a third party, then that third party is responsible for processing and protecting all information pertaining to such payment.

The safety and security of your information largely depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Solution, you and your Authorized users are responsible for keeping this password confidential. We ask you not to share your password with anyone and when you do so, to ensure you and the recipients have mechanisms in place to protect and secure the passwords.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website or the Solution or any components thereof. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or the Solution or any of its applications.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

[email protected].